Refunds/Cancellations
Policy
Thank you for choosing Exam Guidance for your
educational needs. This Refunds/Cancellations Policy outlines the guidelines
and procedures for refunds and cancellations of courses purchased through our
website ("Website"). By purchasing a course from Exam Guidance, you
agree to the terms and conditions set forth in this policy.
Refund Eligibility
1.1. Exam Guidance offers a refund policy for
certain courses, subject to the conditions outlined in this policy.
1.2. Refunds are applicable only to courses
that explicitly state they are eligible for refunds. Please review the course
description and terms before making a purchase.
1.3. Courses that have been partially
completed, downloaded, or accessed in any manner may not be eligible for a
refund, unless otherwise specified.
Refund Request Procedure
2.1. If you believe you are eligible for a
refund, you must submit a refund request within the specified refund period.
The refund period and instructions for submitting a refund request will be
clearly stated on the course page or during the checkout process.
2.2. To request a refund, you must contact our
customer support team by email at [refund email address]. Please include the
following details in your refund request:
Your full name
Email address used for the purchase
Order/Transaction number
Course name
Reason for the refund request
Refund Processing
3.1. Once we receive your refund request, we
will review it within a reasonable timeframe.
3.2. If your refund request is approved, we
will initiate the refund process. The refund will be issued to the original
payment method used during the purchase.
3.3. Please note that the time it takes for the
refund to appear in your account may vary depending on your payment provider.
Non-Refundable Items and
Services
4.1. The following items and services are
generally non-refundable, unless otherwise required by applicable law:
Courses that are explicitly marked as
non-refundable
Any fees associated with additional services,
such as expedited support or personalized coaching
Promotional or discounted courses, unless
specifically stated otherwise
Any third-party fees, such as transaction fees
or currency conversion charges, incurred during the purchase
Course Cancellations
5.1. Exam Guidance reserves the right to cancel
or reschedule a course due to unforeseen circumstances, such as insufficient
enrollment, instructor unavailability, or technical issues. In such cases, we
will provide you with the option to transfer to an alternative course or
receive a full refund.
5.2. We will make reasonable efforts to notify
you of any course cancellations or changes in a timely manner using the contact
information provided during the purchase.
Modifications to
Refunds/Cancellations Policy
6.1. Exam Guidance reserves the right to modify
or update this Refunds/Cancellations Policy at any time, without prior notice.
The revised policy will be effective immediately upon posting on the Website.
6.2. It is your responsibility to review this
policy periodically. By continuing to use our services after any modifications,
you agree to be bound by the updated Refunds/Cancellations Policy.
If you have any questions or require further
assistance regarding our refunds and cancellations policy, please contact our
customer support team at [customer support email address].
Exceptions and Disputes
7.1. Exam Guidance understands that certain
circumstances may arise that require exceptions to our standard refund policy.
We will consider refund requests on a case-by-case basis for extenuating
circumstances, such as medical emergencies or other unforeseen events. To
request an exception, please contact our customer support team with detailed
documentation and explanation.
7.2. In the event of a dispute regarding
refunds or cancellations, we encourage you to reach out to our customer support
team at [customer support email address]. We will make every effort to resolve
the dispute in a fair and timely manner.
Third-Party Platforms
8.1. If you purchased a course through a
third-party platform, such as an app store or e-learning marketplace, the
refund and cancellation policies of that platform may apply. Please refer to
the terms and conditions of the respective platform for more information.
8.2. Exam Guidance is not responsible for any
refunds or cancellations requested through third-party platforms. Any requests
should be directed to the relevant platform's customer support.
Compliance with Applicable
Laws
9.1. Exam Guidance will adhere to all
applicable laws and regulations governing refunds and cancellations, including
consumer protection laws and regulations in the jurisdiction where the purchase
was made.
9.2. If any provision of this
Refunds/Cancellations Policy is found to be unlawful, void, or unenforceable,
such provision shall be deemed severable from the remaining provisions, and it
shall not affect the validity and enforceability of the remaining provisions.
Contact Information
10.1. If you have any questions or concerns
regarding our Refunds/Cancellations Policy, please contact our customer support
team at [customer support email address].
By purchasing a course from Exam Guidance, you
acknowledge that you have read, understood, and agree to be bound by this
Refunds/Cancellations Policy.
